FAQ
WHAT ARE THE SHIPPING AND DELIVERY TIMES?
We ship directly from multiple warehouses as soon as the order is processed.
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery times to the US usually take 7-15 business days.
HOW CAN I TRACK MY PACKAGE?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net.
WHAT HAPPENS IF THE ESTIMATED DELIVERY TIME PASSED AND I DID NOT RECEIVE MY ORDER?
Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at TheodoreAndMe.info@gmail.com or by using the Contact Us page: https://theodoreandme.com/pages/contact.
WHAT DO I DO IF MY PRODUCT ARRIVES DAMAGED?
If you receive damaged merchandise, please take a picture and email us the picture at TheodoreAndMe.info@gmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.
CAN I RETURN MY PRODUCT FOR A REFUND?
Sure! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at TheodoreAndMe.info@gmail.com, or using our Contact Us page: https://theodoreandme.com/pages/contact.
Your refund will be automatically processed as soon as the order returns to our warehouse.